FAQs

What should I do if my order was marked "Returned to Sender". Will I get another order shipped to me?

If your order is marked as Return to Sender, you need to report this to our Customer Support Team at info@Hooded.com and our Receiving division will reach out to you as soon as possible.

Why does it say "Unfulfilled" on my order?

Your order will reflect as unfulfilled when it is still in the production stage and has not been shipped yet. It usually takes 7-14 days for the production of an order.

How long will it take for my order(s) to be handcrafted?

Each panel is individually printed and hand-stitched together with the utmost care. Approximately 24 hours after your order is placed, each item is put into a waiting line where each panel is carefully printed and pressed with the latest sublimation printing technology.

The printed panels are then moved to the cutters where the panels are cut and heat pressed to ensure each panel is perfectly ready for hand sewing.

Once the panels are cut and pressed, these panels are moved to our sew houses where our seamstresses carefully stitch and fold our garments together.

Items are bundled into each separate order, packaged and shipped. The crafting time for orders is approximately 7-14 business days.