Terms of service

Last updated: September 11, 2026

Welcome to HOODED. These Terms of Service apply to your use of our online store and purchases of our products. References to “HOODED,” “we,” “us,” and “our” refer to the store. By using the store or placing an order, you agree to these terms, subject to the rights you have under applicable law.

1. Using our store

You must be legally able to make a purchase or have permission from a parent or legal guardian. Use the store lawfully. Do not attempt to interfere with its security, submit fraudulent orders, or misuse another person’s information.

2. Our products

HOODED sells made-to-order T-shirts and hoodies. Production begins after an order is confirmed. Check the product description, selected size, color, and quantity before ordering. We aim to show products accurately, but screen settings and lighting can affect how colors appear. This does not limit your rights if an item is faulty or does not match its description.

3. Orders and payment

Provide accurate contact, billing, and delivery details when ordering. Prices are displayed in US dollars (USD). Applicable delivery charges and taxes are shown at checkout before you complete your purchase. Any promotional conditions are displayed with the offer. Our store uses Shopify to provide its ecommerce platform and checkout; HOODED is responsible for the products and customer service.

If a pricing error, payment issue, or production problem affects an order, we will contact you using the details you provide. If we cannot fulfil an order, we will notify you and refund any payment taken for the unfulfilled items.

4. Production and delivery

Our estimated delivery time is 5–7 days from order confirmation, including production and shipping. This is an estimate, not a guaranteed delivery date. See our Shipping Policy for delivery information and help with delayed orders.

5. Order changes, cancellations, and product issues

If you need to change or cancel an order, contact us promptly with your order number so we can check its production status and explain the available options. For a damaged, faulty, incorrect, or missing item, contact us with your order number and a description of the issue. Photos can help us investigate when relevant. Nothing in these terms removes any statutory cancellation, return, refund, repair, or replacement rights that apply to your purchase. An item being made to order does not by itself remove those rights.

6. Personal information

Our Privacy Policy explains how personal information is collected and used when you visit our store, make a purchase, or contact us.

7. Website content and third-party services

Store content, including our branding, product descriptions, and images, is protected by applicable intellectual property law. Do not use it in a way that infringes the rights of HOODED or other rights holders. Third-party services or websites linked from our store may have their own terms and privacy policies.

8. Availability and your legal rights

We work to keep the store accurate and available, but occasional errors or interruptions may occur. Contact us if information appears incorrect or you experience a problem. These terms do not exclude or limit any responsibility, warranty, or consumer protection that cannot lawfully be excluded or limited.

9. Updates to these terms

We may update these terms by posting a revised version with a new date. The terms in effect when you place an order apply to that order unless a change is required by law or agreed with you.

10. Contact HOODED

Email: info@hooded.store
Phone: +1 (206) 865-3589

For questions about an order, include your order number.